Note: This is a consultancy assignment. Please attach a proposed training outline to your application.
The OSCE Mission to Bosnia and Herzegovina, as a part of the OSCE network, is an international, non-profit and non–career organization. The role of the Fund Administration Unit (FAU) within the OSCE Mission to BiH is to ensure the transparent and efficient use of resources of the Mission in accordance with the OSCE Common Regulatory Management System. The FAU also provides advice to the Fund and Programme Managers on the administrative policies that govern the common administrative system and management of financial, human, and material resources. The FAU is built around four main building blocks: a) Human resources management section, b) Material resources management section, c) Financial resources management section, d) ICT support section. The FAU works closely with programmatic departments of the Mission and with external counterparts. The primary task of the FAU team is to provide optimal business support, ensuring smooth implementation of the projects, by providing continuous support to project teams. At the same time, the FAU also ensures that adequate internal controls are in place for the processing, control and reporting of all administrative actions, and that the need for goods and services are accurately assessed and procured.
Taking into account the area of activity and responsibility of the FAU in relation to the programmatic activities of the Mission, one of the FAU tasks is continuous review and improvement of business processes, with the aim to increase efficiency and improve service delivery. Another equally important task of the FAU team is to create outstanding customer support, based on understanding of programmatic needs, and developing a culture that supports communication and collaboration between different departments.
In line with the annual Learning and Development plan, the OSCE Mission in Bosnia and Herzegovina is looking for a consultant to deliver the training on Customer Orientation Skills, as the second part of the Customer Orientation Training Program. The Customer Orientation Training will be developed in accordance with the needs of OSCE Fund Administration Unit, and it will consist of 3 training modules:
Each of the three training modules should be designed and delivered as a separate one-day training session. Please note that you can apply to deliver one or more training modules.
The objective of the training module is to help participants to gain better understanding of the programmatic staff needs, while developing strategies to manage challenging requests more effectively.
Tasks and responsibilities:
The Expert/Consultant will be required to provide the following services:
During the training, it is expected that participants will:
The Consultant will be paid a total of 1200 BAM for three working days (400 BAM per working day) upon delivery of the requested services.
How to Apply:
Please note that in your application you need to attach a proposed training outline.
This position is open to citizens and permanent residents of Bosnia and Herzegovina only. If you wish to apply for this position, please use the OSCE's online application link found under http://www.osce.org/employment. Please note that offline applications submitted via email, fax, or mail will not be considered. The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration. The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious, ethnic and social backgrounds to apply to become a part of the Organization. Please be aware that the OSCE does not request payment at any stage of the application and review process.