13 July 2020
- 23:59 Central European Time (CET/CEST)
The incumbent provides IT support to the PC users of OSCE PO in Programme Office in Bishkek. The incumbent is also to provide full possible support in maintaining communication services and communication infrastructure (including satellite and radio communication). The incumbent shall report to the National ICT Officer (NICTO) and the Chief of Fund Administration (CFA) on all ICT related issues.
Tasks and Responsibilities
Under direct supervision and guidance of the NICTO and CFA the incumbent has to perform the following:
Administers and maintains ICT hardware and software in the office (back-end and frontend)
including but not limited:
- VMware ESXi servers (virtual infrastructure);
- Windows servers (MS domain controllers, file sharing, DNS, WSUS, Backup, DHCP,
Users’ administration, Antivirus system);
- Linux servers (Proxy server, Content-control system, Anti-Virus system, Nagios
- Server’s hardware maintenance;
- Cisco networking and VoIP.
Acts as an ICT focal point in the office and follows up on approved ICT and Document Management Administration Instructions and Procedures; develops and follows up with the IT continuity plan for local ICT services including daily/weekly/monthly backup, periodical test and recovery;
Liaises pro-actively and consistent with the other ICT staff of the POiB (on permanent and temporary/daily base contracts) and assures optimal communication and information work-flow on ICT related issues;
Implements releases of ICT hardware/software using a standard process;
Roll-out planning, distribute and install; coordinate with ICT Secretariat any major or significant releases; configures and installs new servers, computers and networks in the Domain/LAN environment and redistributes existing equipment. Performs workstation testing after deployment at end-user workspace; including briefing of users on basic operation and handling. Ensures smooth operation, maintenance, upgrade, and repair of the Mission ICT equipment;
Acts as local point of contact for users on ICT incidents and service requests; provide initial support and escalate when necessary to Secretariat Central Service desk Service; restores normal ICT Service operation as quickly as possible to minimize disruption to business, thus ensuring that the best achievable levels of availability and service are maintained. This includes Incident Detection and Recording, Classification and Initial Support, follow up on and the development of Standard Operating Procedures, dealing with Invitation and Diagnosis, Resolution and Recovery, and Final Incident Closure;
Assures (together with concerned other ICT colleagues) a 24/7 service/maintenance stand/by availability including the weekends and public holidays, to assure prompt reaction on technical ICT service (software and hardware) failure;
Manages proper configuration of file/print servers of the office. In case of technical irregularities ensures repair of the servers and troubleshooting. Regularly performs backup of the Mission servers, ensure all data is stored in reserve. Assists users with restoring of documents from backups and archives;
Monitors the availability, capacity of Service Level Agreements, the continuity of all ICT Services and related equipment within the POiB offices, including internet services, VPN connectivity with OSCE Data Center;
Registers end-users in the domain environment of the office, maintains and supports their profiles, and coordinates with Central ICT Service Desk in Secretariat to create users accounts for corporate applications; assists, advises and trains POiB staff members in using all installed PC applications;
Assists CFA and NICTO in preparing the annual ICT budget requirement and the CAPEX planning;
Secondary education or technical school combined with formal professional training in IT and communication technologies. MCP (Microsoft Certified Professional) Certification in one of the one of the following areas: MCDST, MCSA or Microsoft Office Specialist is a strong asset. Any other Microsoft Certifications can be also considered;
Minimum 4 years of System or Network Administration experience;
Good working knowledge of the following operating systems/applications: Virtualization technologies, Linux CentOS/RedHat, Windows Server 2008/ Windows
7, Exchange, SCCM, Cisco Networking/VoIP, Proxy servers, McAfee Antivirus;
Good working knowledge of major networking components, network operating systems and basic computer hardware components;
Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software troubleshooting;
Working knowledge of basic Internet technologies e.g. TCP/IP, FTP etc.;
Familiarity with routers and firewalls;
Experience of the management of backup scheduling and software;
Knowledge or familiarity with satellite and radio communication equipment;
Excellent written and oral communication skills in English and Russian; knowledge of local languages preferable;
Ability to work with people of different nationalities, religions and cultural backgrounds; demonstrated gender awareness and sensitivity, and an ability to
integrate a gender perspective into tasks and activities.
Commitment: Actively contributes to achieving organizational goals
Diversity: Respects others and values their diverse perspectives and contributions
Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles
Accountability: Takes responsibility for own action and delegated work
Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization
Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment
Planning: Works towards the achievement of goals in a structured and measured manner
Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions
Initiative-taking: Proposes and initiates new ideas, activities and projects
Flexibility: Responds positively and effectively to changing circumstances
Managerial competencies (for positions with managerial responsibilities)
Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment
Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them
Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities
Monthly remuneration, subject to social security deductions is 959.66 Euro/month. Social benefits will include Organization for Security and Co-operation in Europe participation in the Cigna medical insurance scheme and the OSCE Provident Fund.
Appointments are normally made at step 1 of the applicable OSCE salary scale.
How To Apply
If you wish to apply for this position, please use the OSCE's online application link found under https://jobs.osce.org/vacancies/
The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration. Please note that the vacancy is open for competition only amongst individuals with actual citizenship of the Kyrgyz Republic.
The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious, ethnic and social backgrounds to apply to become a part of the organization. Please note that in the event of invitation for interview/test, the OSCE is unable to reimburse costs incurred.
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