National ICT Officer

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Archived vacancy details

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Issued by: OSCE Special Monitoring Mission to Ukraine
Vacancy number: VNSMUN00899
Vacancy type: Local Contracted
Field of expertise: Information Technology and Information Management
Grade: NP1
Number of posts: 1
Duty station: Kyiv
Date of issue: 11 June 2019
Deadline for application: 2 July 2019 - 23:59 Central European Time (CET/CEST)

Background

		The OSCE Special Monitoring Mission to Ukraine is looking for highly qualified, motivated and experienced Ukrainian professionals for the position of National ICT Officer with its main Office in Kyiv. The OSCE is committed to achieving a better balance of women and men within the Organization. All qualified applicants are strongly encouraged to apply online, using the OSCE online application link http://www.osce.org/employment/. Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered. For more detailed information on the structure and work of the OSCE Special Monitoring Mission to Ukraine, please see http://www.osce.org/ukraine-smm.

Tasks and Responsibilities

		Under the direct supervision of the ICT Officer Security, the National ICT Officer supervises, manages ICT Assistants, Senior ICT Assistants, as a resource for Information Technology assistance to SMM. Takes ownership over server backend infrastructure. Monitors servers and network and performs the following duties as assigned: 1. Install, configure and maintain network Infrastructure Improves quality of services by ensuring network components achieve contributing service value; Provides regular feedback on network performance, both in general and against specific service levels; Participates in network planning, design and deployment; Ensures detection of alerts from the network infrastructure; Assists in obtaining network resources for service implementation; Resolves network issues; Installs, configures, and maintains network components, delivers ongoing network administration; Adjusts network capacity and performance configurations based on capacity management recommendations; Tests and implements network upgrades and changes; Documents all changes to the system network; Facilitates team communication and negotiation; Defines processes and selects tools necessary to manage and support IT infrastructure; Selects and manages tools to monitor and measure system performance; Develops processes for ongoing maintenance of IT infrastructure; Takes ownership over server and network infrastructure in all offices of the Mission; Ensures the physical and logical setups of the network and equipment are set up in accordance to heist technology standards and in a most secure way possible; Defines performance metrics for system and audit systems performance; Evaluates the adequacy of resources for IT staff and system support and make recommendations; Manages IP resource of Mission; 2. Supervises, manages and coordinates ICT staff Ensures that service disruptions are properly identified, reported, prioritized, escalated and resolved efficiently; Manages the day-to-day operations of the directing staff, who support servers infrastructure, administrative computing, user services and other information technology functions; Evaluates project completion with regard to scope, schedule, and budget against the project plan; Signs acceptance acts; Manages document flow in electronic system; 3. Provides Support to the Team Monitors and controls service levels of service providers and suppliers; Interacts with relevant vendors; Participates in contract negotiations for all new IT equipment and software; Produces management information; Produces Terms of References, drafts, reports; Provides guidance to ICT Assistants and other staff within the Organization; Delivers internal trainings; Cooperates and interacts with ICTS; Orders ICT goods and services in ERP; Tracks Purchase Requisitions status, fills requests for non-standard items; 4. Performs IT system analysis and design Identifies, interprets, and evaluates IT system and network requirements; Defines scope of work; Reviews IT network architecture, topology, interdependencies, and constraints; Researches alternatives options; Analyzes the costs, value and risks of information technology to advise Chief of ICT and suggests actions; Prepares design and integration plan for new projects, software and equipment; 5. Perform IT system configuration and implementation Manages IT systems implementation projects; Assesses and mitigates risks associated with resistance and process change; Plans and document IT system configuration; Supports, tracks, and documents change implementation; Puts hardware and software systems into production; Provides and produces IT systems documentation;

Necessary Qualifications

		Ukrainian citizenship or holding permanent resident status in Ukraine; First level University degree in computer science; At least 2 years of relevant professional experience, partly acquired in an international organization or mission environment; High degree of familiarity and experience with Microsoft operating systems and applications, UNIX and ICT Security solutions, network and server hardware devices, telecommunication systems, VPN and VLAN administration, extensive experience in Cisco IOS programming and firewall, router, and switch configuration; Knowledge of other major hard- and software manufacturers an asset; Ability to provide leadership, to motivate staff and to plan and schedule the work of diverse organizational units; Holding a valid driving license; Professional fluency in the English, Ukrainian and Russian languages, both oral and written; Demonstrated ability and willingness to work as a member of a team, with people of different cultural and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity; Demonstrated gender awareness and sensitivity, as well as the ability to integrate a gender perspective into tasks and activities; Cultural sensitivity and judgment.

Required competencies

		Core values Commitment: Actively contributes to achieving organizational goals Diversity: Respects others and values their diverse perspectives and contributions Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles Accountability: Takes responsibility for own action and delegated work Core competencies Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment Planning: Works towards the achievement of goals in a structured and measured manner Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions Initiative-taking: Proposes and initiates new ideas, activities and projects Flexibility: Responds positively and effectively to changing circumstances Managerial competencies (for positions with managerial responsibilities) Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities

Remuneration Package

		Monthly remuneration, subject to social security deductions is 1691.00 Euro/month. Social benefits will include participation in the Cigna health insurance scheme and the OSCE Provident Fund. Appointments are normally made at step 1 of the applicable OSCE salary scale.

How To Apply

		For more details please visit the OSCE website employment section at http://www.osce.org/employment/. All qualified applicants are strongly encouraged to apply online, using the OSCE online application link. Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered. The OSCE is committed to diversity and inclusion within its workforce, and encourages the nomination of qualified female and male candidates from all national, religious, ethnic and social backgrounds. The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.