Under direct supervision and guidance of the CFA and the close co-operation with the ICTS of the Secretariat in Vienna the incumbent will be a member of the Fund Administration Unit (FAU) team in the Programme Office and will be assigned to perform the following:
General ICT Management
- Managing the ICT infrastructure operations with a certain level of hand on administration (LAN/WAN, Microsoft Backend Systems, VOIP, Security Systems, end user devices), communications (Mobile, Satellite, Radio, etc.), business applications, user support for about 120 staff members in 3 locations (Bishkek office I and office II and OSCE Academy in Bishkek);
- Managing and supervising the subordinated ICT team and ensuring the daily operation of the required ICT services;
- Preparing ICT budgets, projections for ICT expenditures related to the Missions demands and CAPEX for hardware and software;
- Managing hardware and software standards, evaluating and selecting the most cost effective hardware, applications and network infrastructure under the guidance and co-operation with ICTS of the Secretariat, - planning capacities and demands, acting as the project manager for delivering ICT related projects in the POiB;
- Planning, evaluating, monitoring the implementation and execution of OSCE wide and local ICT policies, standard operating procedures, hardware/software acquisition guidelines, service level agreements and software licensing issues related to ICT technologies and systems;
- Acting as the central ICT focal point for the POiB and follows up on approved Document Management Administration Instructions and Procedures;
- Developing and ensuring reliable and sustainable local ICT continuity according to the POiB demands;
- Acting as the senior focal point for users on ICT incidents and service requests; organizing and managing the provision of user support and service delivery ensuring that the best achievable levels of availability and service quality are maintained. This includes the development of Standard Operating Procedures and local policies for maintaining efficient and effective usage of ICT resources for the POiB;
- Assuring and coordinating (together with concerned ICT colleagues) a 24/7 service/maintenance stand/by availability including the weekends and public holidays, to assure prompt reaction on technical ICT service (software and hardware) failure;
- Assisting, advising and training in cooperation with the two subordinated assistants, all POiB staff members in the use of all business applications and ICT services.
- Acting as the Information Security Focal-point for POiB;
- Executing security risk assessments under guidance and co-operation with Information Security Coordination (ISC) in the Secretariat;
- Implementing Information Security policies and technical controls;
- Proposing solutions to the Senior Management of POiB and to improve the existing ICT infrastructure;
- Dealing with the prevention and detection of unauthorized actions by users of computers and external threats which both can be either malicious or ignorant;
- Providing technical direction from a security perspective to the subordinated ICT staff;
- Monitoring and recommending improvements based on events or incidents of apparent security breaches in areas including networks, applications, databases, systems, and endpoints;
- Maintaining and monitoring the Programme Offices operational security practices and processes; Preparing and updating relevant documentation, circulars, Standard Operating Procedures (SOPs), etc.;
- Implementing protective measures: Prevention measures – prevent information from being stolen, altered or damaged. Detection measures – allow to detect when and how information are being stolen, altered or damaged. Reaction measures – allow recovery of information. Ensuring that POiB members are kept informed on matters affecting their security and that appropriate arrangements are made for briefing newly arrived staff on ICT security issues and threats;
- Performing other tasks and duties as required.
For more detailed information on the structure and work of the OSCE Programme Office in Bishkek, please see: https://www.osce.org/programme-office-in-bishkek.
- Bachelor's degree in computer science, computer engineering, programming, networking, mathematics or database management, MIS (Management Information Systems) or a similar computer-oriented major;
- A minimum of two years of relevant professional experience;
- Computer literate with practical experience in Microsoft Office applications;
- Excellent written and oral communication skills in English and Russian.
If you wish to apply for this position, please use the OSCE's online application link found under https://jobs.osce.org/vacancies
The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration. Please note that the vacancy is open for competition only amongst individuals with actual citizenship of the Kyrgyz Republic.
The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious, ethnic and social backgrounds to apply to become a part of the organization. Please note that in the event of invitation for interview/test, the OSCE is unable to reimburse costs incurred.