Background:
In order to further improve the work of the institution, especially its efficiency, and put into practice all the principles learned in theory, the project will pilot the introduction of performance management and the development and use of key performance indicators (KPIs). In co-operation with the Parliament Human Resources Department, the Mission will engage a local expert who will assess a selected number of procedures in the Parliament and on that basis develop and implement two-day training on performance management and Key Performance Indicators for a group of selected managers. As part of this task, the expert would support the managers (on line) in developing performance management tools in their respective areas, as well as hold an additional meeting for the finalisation of the tools. He/she will also develop guidelines for future use in the Parliament on the development of performance management tools.
For the Parliament to be more effective and efficient, it needs constant support and service from the administration. The parliamentary service includes 7 units and employs around 150 staff members. With the goal of strengthening the efficiency of the parliamentary service, in co-operation with the Parliamentary Department for Human Resources, from 2016 the Mission started organising series of trainings for the heads of the departments of the parliamentary service with the aim of strengthening their skills as managers and offering them tools to increase their internal communication skills. The trainings were proved beneficial for the participants, exposing them to new tools and mechanisms, offering them new channels for communication and increasing the level of inter departmental interaction. During the previous activities and training with the managers, one of the reoccurring comments was the need to start building better performance management processes and tools. This influences the level of efficiency in the institution, performance and atmosphere among the employees. This activity will pilot the development of performance management tools in a number of selected departments.
The Democratization Programme therefore invites applications from highly qualified, energetic and experienced national professional for the temporary consultancy post of National Expert/Trainer on KPIs who would be tasked to support the managers (on line) in developing performance management tools in their respective areas, hold an additional meeting for the finalisation of the tools and develop guidelines for future use in the Parliament on the development of performance management tools.
Tasks and Responsibilities:
The envisaged engagement in duration of 25 days would be divided as follows:
- Meetings with HR and OSCE Mission (1 day)
- Analysing the rules of procedure, staff schematics, books of procedure (3 days)
- Meetings with HR and relevant managers (3 days)
- Preparation and implementation of the training (4 days)
- Online support (5 days)
- Additional meetings (2 days)
- Drafting the guidelines (5 days)
- Writing the reports (2 days)
The National Expert will:
- Collect and analyse relevant documents and procedures in the Parliament (September 2018);
- Organise meetings with the Human Resources department and relevant managers to discuss the process and next steps (by mid-September 2018);
- Design and develop the timeline, two days training programme and materials, in accordance with the set objectives and share it electronically with the OSCE Mission to Montenegro/Democratization Programme no later than 15 days prior to the course commencement. All the materials should be made available in both English and Montenegrin language (mid-September 2018);
- Discuss the training material and guidelines with the OSCE Mission to Montenegro/Democratization Programme and incorporate any change and suggestion proposed;
- Deliver the interactive training course (two-day workshop) in Montenegrin language (beginning of October 2018);
- Support the managers through on-line mentoring during the finalisation of their tasks;
- Organise at least one additional collective meeting for the finalisation of the individual tasks (end of October 2018);
- Develop and finalise guidelines (up to 5 pages) on the development of performance management tools for the use of Parliament in both English and Montenegrin language (beginning of December 2018);
- Provide inputs for the evaluation sheets to be distributed to the participants at the end of the workshop (by the end of September 2018);
- Prepare at least one progress report 1-3 pages (beginning of November 2018) and a final report (2-5 pages) in English about the process and the final recommendations (by the end of contract).
Deliverables:
- Meetings held with relevant stakeholders and staff members in the Parliament held;
- Relevant documents on Parliament processes collected and analysed;
- Designed and developed timeline, two days training programme and materials, in accordance with the set objectives and electronically shared with the OSCE Mission to Montenegro/Democratization Programme in both English and Montenegrin language (mid-September 2018);
- One two-days training/workshop held (by mid-October 2018);
- On-line support to the group of selected managers provided during the whole process;
- Developed and finalised guidelines (up to 5 pages) on the development of performance management tools for the use of Parliament in both English and Montenegrin language (beginning of December 2018);
- Prepare at least one progress report 1-3 pages (beginning of November 2018) and a final report (2-5 pages) in English about the process and the final recommendations (by the end of contract).
Necessary Qualifications:
- University degree in the area of planning, public administration, business administration or related fields;
- 5+ years of professional experience in preparing and delivering custom made trainings;
- Previous experience or projects involving parliament and senior management staff in public administration;
- Experience in adult learning concepts and theories and able to stimulate participants to take active part;
- Excellent negotiation, organizational and co-ordination skills;
- Ability to work with minimal supervision;
- Fluency in Montenegrin language and good knowledge of English is obligatory;
- Very good interpersonal skills and demonstrated ability to work in teams and with groups composed of individuals of different cultural and political backgrounds, while maintaining impartiality and objectivity;
- Advanced computer skills;
- Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities;
- Co-operation with other international organizations would be considered as an asset.
Remuneration Package:
The Expert/Consultant will be remunerated commensurate with his/her experience and qualifications in accordance with the OSCE established rates.
If you wish to apply for this position, please use the OSCE's online application link found under http://www.osce.org/employment. All qualified applicants are strongly encouraged to apply online, using the OSCE online application link.
Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.
The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, or to offer an appointment with modified Terms of Reference or for a different duration.
The OSCE is committed to achieving a better balance of women and men within the Organization.
Please be aware that the OSCE does not request payment at any stage of the application and review process.