International Training Consultant on WS Windows 10 and MS Office 2016

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Archived vacancy details

The following information is provided for archival purpose only.

Issued by: OSCE Mission in Kosovo
Vacancy number: VNKOSC01998
Vacancy type: Experts/Consultants
Number of posts: 1
Duty station: Prishtine / Pristina
Date of issue: 14 November 2017
Deadline for application: 21 November 2017 - 23:59 Central European Time (CET/CEST)

Background

		Implementation of the “MS Windows 10 and MS Office 2016” fast-track training, focusing on enhancing knowledge and skills the OMiK ICT staff and in house trainers, to deal with upcoming challenges during the expected migration from MS Windows 7 to MS Windows 10, and from MS Office 2010 to MS Office 2016. We would like to build the internal capacity in order to ensure a smooth integration to the new MS Office environment, and the fast-track training programmes should be tailored in order to elaborate on new features and tools in these two areas, and introduce the differences between these two operating systems and the MS Office packages. The training aims to produce the following outputs: 1) Total of 28 OMiK staff members (16+12), including the current OMiK ICT Staff and in house trainers, will have successfully finished the MS Windows 10 and MS Office 2016 training programmes. 2) The training participants will have developed an understanding of the application of main features, tools, and differences between the MS Office packages. 3) The training participants will be able to identify appropriate challenges and requirements for the smooth integration to the new MS Office environment.

Tasks and Responsibilities

		Under the general supervision of the Training Co-ordinator and in close cooperation with the ICT Division in the OSCE Mission in Kosovo, will be responsible to: Develop appropriate adult training methodology and materials in consultation with Training Section and deliver the training schedule and any presentations, exercises or case studies to the Training Section two weeks prior to the training Prepare of course content and course materials Assist students with their learning process Develop a short appropriate assessment exercise or test to assess the skills that have been developed by course participation during the course of the training Produce the final consultancy report and recommendation for further action which have been identified during the course of the training Deliverables By 1 December 2017 submit the final training plan Incorporate all the comments and suggestions from the Training Section on the delivery and materials By 15 December deliver one 2-day and one 1-day training on MS Windows 10 and MS Office 2016 By 20 December 2017 submit the final consultancy report including assessment of participants, the effectiveness of the training materials/methodology, recommendations for further action Performance Indicators Course delivered as scheduled/planned in a requested format Positive feedback from the course participants (evaluation questionnaire) The final consultancy report is submitted to the Training Coordinator on time

Necessary Qualifications

		University Degree in Computer Sciences, Communication or equivalent Minimum of ten (10) years of experience in IT training, special focus on MS Office and MS Windows, complemented with a minimum of 5 (five) years of proven experience in adult learning practices Microsoft Certified trainer certificate is highly preferable Previous experience of working in capacity-building role Excellent written and spoken communication skills in English Good interpersonal skills: ability to interact and maintain a comfortable and relaxing atmosphere.

Required competencies

		Core values Commitment: Actively contributes to achieving organizational goals Diversity: Respects others and values their diverse perspectives and contributions Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles Accountability: Takes responsibility for own action and delegated work Core competencies Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment Planning: Works towards the achievement of goals in a structured and measured manner Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions Initiative-taking: Proposes and initiates new ideas, activities and projects Flexibility: Responds positively and effectively to changing circumstances Managerial competencies (for positions with managerial responsibilities) Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities

Remuneration Package

		Remuneration will depend on the qualifications and experience of individual experts as well as the detailed work plan to be agreed upon and will be based on the current OSCE consultancy rates.

How To Apply

		In order to apply for this position you must complete the OSCE's online application form, found under http://www.osce.org/employment/43284. Applications received after the published deadline will not be considered.Applicants are encouraged to use the online recruitment and only fully completed OSCE applications will be accepted. However, if you have technical difficulties with the system you may use the offline application form found under http://www.osce.org/employment/43284 and forward the completed form quoting the vacancy number by e-mail to: consultancy.omik@osce.org