Intern, ICTS/Infrastructure Operations

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Archived vacancy details

The following information is provided for archival purpose only.

Issued by: OSCE Secretariat
Vacancy number: VNSECC01252
Vacancy type: Intern
Field of expertise: Information Technology and Information Management
Number of posts: 1
Duty station: Vienna
Date of issue: 14 June 2017
Deadline for application: 12 July 2017 - 23:59 Central European Time (CET/CEST)

Background

		The Department of Management and Finance is responsible for managing the material and financial resources of the Organization. It provides policy guidance on the management of OSCE financial and material resources and develops and maintains OSCE Financial Regulations and Rules and Financial/Administrative Instructions. Information and Communications Technology Services (ICTS) ensures efficient, available, and cost-effective management, operation and utilisation of Information Technology (IT) in support of the core business of the OSCE. This comprises activities associated with co-ordination, operation, management, development and implementation of Information and Communications Technology (ICT) supported projects and infrastructure.

Tasks and Responsibilities

		ICT is looking for an internship candidate who will work with all members of the ICT Communications team and will be tasked with the duties outlined below: Assists in setting up Android smartphones according to the device management policies and procedures; Provides support with troubleshooting Android or Apple smartphone functionality or compliance issues; Deploying IP phones from/to users; Assists in managing the VoIP Phone stock; Ensuring/testing that user devices are ready for use and that they are in full operational condition; Identifying the user needs when it comes to VoIP phone requests (new phone, exchange, move etc.); Assisting with initiating and troubleshooting Webex conference calls; Performing ticket assignment and follow up through the ICT ticketing system as required for the above services; Performing other tasks as required. For more detailed information on the structure and work of the OSCE Secretariat, please see: http://www.osce.org/secretariat

Necessary Qualifications

		Applicants should be Vienna residents; Students in the final year of higher education (university or other accredited institution) at graduate level, i.e. within two years of graduation, or recent graduates with a background in IT support; Working experience on smartphones or VoIP support is an asset; Advanced computer skills; Strong analytical, customer oriented and troubleshooting skills; Attention to detail, politeness and ability to perform under pressure; Professional fluency in English with excellent communication skills; knowledge of other OSCE working languages is an asset; Ability to establish and maintain effective working relations with people from different national and cultural backgrounds, whilst maintaining impartiality and objectivity.

Required competencies

		Core values Commitment: Actively contributes to achieving organizational goals Diversity: Respects others and values their diverse perspectives and contributions Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles Accountability: Takes responsibility for own action and delegated work Core competencies Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment Planning: Works towards the achievement of goals in a structured and measured manner Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions Initiative-taking: Proposes and initiates new ideas, activities and projects Flexibility: Responds positively and effectively to changing circumstances Managerial competencies (for positions with managerial responsibilities) Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities

Remuneration Package

		Applicants should be Vienna residents. The OSCE is not in a position to pay any remuneration or cover any expenses incurred by the intern during his/her stay in Vienna nor reimburse travel expenses. The internship lasts up to six (6) months and does not constitute a commitment to future employment with the OSCE. The selected intern will participate in the group health insurance scheme at his/her own expense but the OSCE will cover life and disability insurance.

How To Apply

		Please note that vacancies in the OSCE are open for competition only among nationals of participating States, please see http://www.osce.org/states The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, or offer an internship with modified terms of reference or a different duration. The OSCE is committed to achieving a better balance of women and men within the Organization. Please be aware that the OSCE does not request payment at any stage of the application and review process.