Vacancy
Background | ||
The OSCE Special Monitoring Mission (SMM) to Ukraine is looking for highly qualified, motivated and experienced Ukrainian professionals for the position of ICT Assistant with its main Office in Kyiv. The OSCE is committed to achieving a better balance of women and men within the Organization.
Initial duration of appointment is for 12 months, subject to a subsequent OSCE Permanent Council Decision to extend the mandate of the Mission.
All qualified applicants are strongly encouraged to apply online, using the OSCE online application link http://www.osce.org/employment.
Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.
For more detailed information on the structure and work of the OSCE Special Monitoring Mission to Ukraine, please see http://www.osce.org/ukraine-smm. |
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Tasks and Responsibilities | ||
Under the supervision of the National ICT Officer, and overall guidance of Chief of ICT. The ICT Assistant administers and maintains the VMware, SCCM and Anti-Virus servers to provide first and second level IT support. Monitor server logs, Sentinel logs, and network monitoring tools. More specifically, responsible for the following tasks and responsibilities:
1. Technical Support
Queries and expands existing knowledge base; investigates and diagnoses incidents (Including resolution where possible); Provides guidance to ICT Helpdesk Assistants; Assigns Tokens; Confirms and closes resolution of incidents; Handles service requests; Keeps affected users informed about progress; Prepares video conferencing system and equipment when requested; Escalates the troubleshooting process if necessary and notifies supervisor; Performs on-demand antivirus scans and cleans infected systems; Performs minor cabling works, patching;
2. Hardware and Software installation, Configuration and Upgrades
Installs, configures and tests hardware and peripherals; installs, configures, and tests standard and non-standard application software and software upgrades and updates both on site and through SCCM tools; Prepares resources for test environment; Executes routine tasks related to IT infrastructure; Performs quality checks on outcomes of work performed; Documents system installation, configuration procedures, and current configuration; Provides application support to facilitate effective utilization of the system; Configures printers, plotters and multifunctional devices; Installs and removes software licenses;
3. Active Directory Administration
Creates, modifies and deletes directory objects in local Organization Unit; Provides and revokes access to the objects by request; Reports on different aspects of Active directory;
4. SCCM/Baramundi Client Administration
Configures and Deploys Microsoft System Center Configuration Manager clients, diagnoses client hardware and software problems, checks product compliance, monitors not allowed software usage; Reports possible system problems, identifies problems, researches potential problem solution and recommends and implements solutions;
5. Performs other job-related duties as assigned |
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Necessary Qualifications | ||
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Required competencies | ||
Core values
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Remuneration Package | ||
Monthly remuneration, subject to social security deductions is 988.00 Euro/month. Social benefits will include participation in the Cigna Health Insurance scheme and the OSCE Provident Fund. Appointments are normally made at step 1 of the applicable OSCE salary scale. |
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How To Apply | ||
For more details please visit the OSCE website employment section at http://www.osce.org/employment/. All qualified applicants are strongly encouraged to apply online, using the OSCE online application link.
Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.
The OSCE is committed to diversity and inclusion within its workforce, and encourages the nomination of qualified female and male candidates from all national, religious, ethnic and social backgrounds.
The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration. |