ICT Assistant

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Archived vacancy details

The following information is provided for archival purpose only.

Issued by: OSCE Office for Democratic Institutions and Human Rights
Vacancy number: VNODIG00821
Vacancy type: Local Contracted
Field of expertise: Information Technology and Information Management
Grade: G4
Duty station: Warsaw
Date of issue: 24 September 2020
Deadline for application: 8 October 2020 - 23:59 Central European Time (CET/CEST)

Background:

		This is a short-term position until the end of 2020. The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence- and security-building measures, human rights, national minorities, democratization, policing strategies, counter-terrorism and economic and environmental activities. All 57 participating States enjoy equal status, and decisions are taken by consensus on a politically, but not legally binding basis. The Office for Democratic Institutions and Human Rights (ODIHR) is the principal institution of the OSCE responsible for the human dimension. ODIHR is active throughout the OSCE area in the fields of election observation, democratic development, human rights, tolerance and non-discrimination, and the rule of law. ODIHR’s assistance projects and other activities are implemented in participating States in accordance with ODIHR’s mandate. ICT Unit in addition to its regular duties and activities keeps ICT end-user hardware up to date, in line with the equipment lifecycle. The recent developments related to the pandemics resulted in the increased number of hardware that needs to be replaced, while obsolete equipment needs to be securely wiped, signed off from the asset management system and prepared for the disposal. Therefore, ICT Unit is looking forward to receive additional temporary assistance. The ICT Assistant will fill in as additional staff resource to cover duties of the ICT helpdesk, help with hardware replacement/disposal and cover peak periods of ICT activities. For more detailed information on the structure and work of the OSCE Office for Democratic Institutions and Human Rights, please see https://www.osce.org/odihr.

Tasks and Responsibilities:

		The ICT Assistant, under the supervision of Chief ICT Unit, supports ODIHR ICT personnel in carrying out their duties and performs the following duties: 1. Preparing ICT hardware for disposal; 2. Installing and configuring new ICT hardware; 3. Helping with deployment and collection of ICT hardware to and from users; 4. Installing additional non-standard software if necessary; 5. Training of the ODIHR staff, preparing the manuals; 6. Performing other duties as requested by supervisor.

Necessary Qualifications:

		- Completed secondary education; - Minimum of 3 years of relevant experience. For vacant positions in the General Service category, a first-level university degree in a relevant field may be considered as a substitute for one year of working experience, and an advanced university degree for two years working experience; - Experience with common ICT hardware equipment (laptops, printers, scanners, etc); - Experience in installation and maintaining standard Office applications; - Knowledge of mobile communication equipment (mobile phones, smartphones); - Working knowledge of English. Knowledge of other OSCE languages would be an asset; - Ability to work under time pressure and with tight deadlines; - Ability to work with people of different nationalities, religions and cultural backgrounds; - Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities.

Required competencies:

		Core values Commitment: Actively contributes to achieving organizational goals Diversity: Respects others and values their diverse perspectives and contributions Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles Accountability: Takes responsibility for own action and delegated work Core competencies Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment Planning: Works towards the achievement of goals in a structured and measured manner Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions Initiative-taking: Proposes and initiates new ideas, activities and projects Flexibility: Responds positively and effectively to changing circumstances Managerial competencies (for positions with managerial responsibilities) Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities

Remuneration Package:

		Monthly remuneration, subject to social security deductions, is approximately PLN 5,800. OSCE salaries are exempt from taxation in Poland. Social security will include participation in the Cigna medical insurance scheme (current approximate deduction for a staff member is 52 Euro). Appointments are made at step 1 of the applicable OSCE salary scale.

How To Apply:

		If you wish to apply for this position, please use the OSCE's online application link found under https://jobs.osce.org/vacancies. The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration. Only shortlisted applicants will be contacted. Please note that vacancies in the OSCE are open for competition only amongst nationals of participating States, please see https://www.osce.org/participating-states. The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious, ethnic and social backgrounds to apply to become a part of the Organization. Please be aware that the OSCE does not request payment at any stage of the application and review process. Please note that in the event of invitation for interview, the OSCE is unable to reimburse costs incurred.