| Background |
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The incumbent is the ICT Assistant in the OSCE Programme Office in Bishkek (POiB) who is to provide IT support to the PC users. The incumbent is also to provide full possible support in maintaining communication services and communication infrastructure (including satellite and radio communication). The incumbent shall report to the National ICT Officer (NICTO) and Senior ICT assistant on all ICT related issues.
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| Tasks and Responsibilities |
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Under direct supervision and guidance of the NICTO and Senior ICT Assistant an incumbent will:
- Acts as first point of contact for day-to-day activities related to ICT. In coordination with ICT Senior Assistant responds to requests for assistance from users and inputs and categories the calls into a database. Maintains accurate log entries of requests with fault details and solutions. If necessary, searches documentation and previous requests for assistance on related topics to find solution the most effective way. Visits staff offices for verification and solving of problems;
- In coordination with ICT Senior Assistant tests new software and hardware products; prior to installation for users. Configures and install new computers and networks in the LAN environment and redistribute existing equipment. This includes configuration of Windows workstations, LAN printers, scanners, etc. Performs workstation testing after deployment at end-user workspace; briefs user on basic operation and handling. Ensures smooth operation, maintenance, upgrade, and repair of the Mission ICT equipment;
- Manages proper configuration of file/print servers of the office. In case of technical irregularities ensures repair of the servers and troubleshooting. Regularly performs back-up of the Mission servers, ensure all data is stored in reserve. Conducts period recovery test. Assists users with restoring of documents from backups and archives. Assists users in organizing video/voice conferences connection;
- Assists, advises and trains mission members in using all installed PC applications. Performs short training sessions on the use of satellite and radio equipment if necessary;
- Registers end-users in the file/print server of the office, maintains and supports their profiles, and coordinates with Central ICT Service Desk in Secretariat to create users account for corporate applications;
- Checks and arranges proper maintenance of satellite and radio communication equipment of OFO and LPC’s offices; Maintains ICT equipment pools, ensuring and tracking equipment handover;
- Performs other duties as required.
For more detailed information on the work of OSCE POiB, please see http://www.osce.org/programme-office-in-bishkek
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| Necessary Qualifications |
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- Secondary education or technical school combined with formal professional training in IT and communication technologies. MCP (Microsoft Certified Professional) Certification in one of the one of the following areas: MCDST, MCSA or Microsoft Office Specialist is a strong asset. Any other Microsoft Certifications can be also considered;
- Minimum 4 years Help Desk or Network Administration experience within an ISP or Internet company; Established working knowledge of the following operating systems/applications: Windows 2008/2012 server, Windows 7 (Unix/Linux experience is a plus), McAfee Antivirus, MS Office; and of major networking components, network operating systems and basic computer hardware components; Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software troubleshooting; Working knowledge of basic Internet technologies e.g. TCP/IP, FTP etc.; Knowledge or familiarity with satellite and radio communication equipment;
- Good written and oral communication skills in English, and Russian and local languages;
- Ability to work with people of different nationalities, religions and cultural backgrounds;
- Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities;
- Holding a valid driving license.
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| Required competencies |
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Core values
- Commitment: Actively contributes to achieving organizational goals
- Diversity: Respects others and values their diverse perspectives and contributions
- Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles
- Accountability: Takes responsibility for own action and delegated work
Core competencies
- Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization
- Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment
- Planning: Works towards the achievement of goals in a structured and measured manner
- Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions
- Initiative-taking: Proposes and initiates new ideas, activities and projects
- Flexibility: Responds positively and effectively to changing circumstances
Managerial competencies (for positions with managerial responsibilities)
- Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment
- Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them
- Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities
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| Remuneration Package |
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Monthly remuneration, subject to social security deductions is 812.33 Euro/month. Social benefits will include Organization for Security and Co-operation in Europe participation in the Cigna medical insurance scheme and the OSCE Provident Fund.
Appointments are normally made at step 1 of the applicable OSCE salary scale. At the discretion of the appointing authority a higher step may be approved up to a maximum of step 3 subject to specific conditions.
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| How To Apply |
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If you wish to apply for this position, please use the OSCE's online application link found under https://jobs.osce.org/ .
The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration. Please note that the vacancy is open for competition only amongst individuals with actual citizenship of the Kyrgyz Republic.
The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious, ethnic and social backgrounds to apply to become a part of the organization. Please note that in the event of invitation for interview/test, the OSCE is unable to reimburse costs incurred.
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