ICT Assistant

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Archived vacancy details

The following information is provided for archival purpose only.

Issued by: OSCE Special Monitoring Mission to Ukraine
Vacancy number: VNSMUG01110
Vacancy type: Local Contracted
Field of expertise: Information Technology and Information Management
Grade: G5
Number of posts: 1
Duty station: Kyiv
Date of issue: 15 September 2020
Deadline for application: 7 October 2020 - 23:59 Central European Time (CET/CEST)

Background

		The OSCE Special Monitoring Mission to Ukraine is looking for highly qualified, motivated and experienced Ukrainian professionals for the position of ICT Assistant with its Office in Kyiv. The OSCE is committed to achieving a better balance of women and men within the Organization. Initial duration of appointment is for 12 months, subject to a subsequent OSCE Permanent Council Decision to extend the mandate of the Mission. All qualified applicants are strongly encouraged to apply online, using the OSCE online application link http://www.osce.org/employment/. Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered. For more detailed information on the structure and work of the OSCE Special Monitoring Mission to Ukraine, please see https://www.osce.org/uk/special-monitoring-mission-to-ukraine.

Tasks and Responsibilities

		Under the supervision of the National ICT Officer, and overall guidance of Chief of ICT. The ICT Assistant administers and maintains the VMware, SCCM and Anti-Virus servers to provide first and second level IT support. Monitor server logs, Sentinel logs, and network monitoring tools. More specifically, responsible for the following tasks and responsibilities: 1. Technical Support Querying and expanding existing knowledge base; investigates and diagnoses incidents (Including resolution where possible); Providing guidance to ICT Helpdesk Assistants; Assigning Tokens; Confirming and closing resolution of incidents; Handling service requests; Keeping affected users informed about progress; Preparing video conferencing system and equipment when requested; Escalating the troubleshooting process if necessary and notifies supervisor; Performing on-demand antivirus scans and cleans infected systems; Performing minor cabling works, patching; 2. Hardware and Software installation, Configuration and Upgrades Installing, configuring and tests hardware and peripherals; installing, configuring, and testing standard and non-standard application software and software upgrading and updating both on site and through SCCM tools; Preparing resources for test environment; Executing routine tasks related to IT infrastructure; Performing quality checks on outcomes of work performed; Documents system installation, configuration procedures, and current configuration; Providing application support to facilitate effective utilization of the system; Configuring printers, plotters and multifunctional devices; Installing and removing software licenses; 3. Active Directory Administration Creating, modifying and deleting directory objects in local Organization Unit; Providing and revoking access to the objects by request; Reporting on different aspects of Active directory; 4. SCCM Clients Administration Configuring and deploying Microsoft System Center Configuration Manager clients, diagnosing client hardware and software problems, checking product compliance, monitoring not allowed software usage; Reporting possible system problems, identifying problems, researching potential problem solution and recommending and implementing solutions; 5. Performing other job-related duties as assigned.

Necessary Qualifications

		Ukrainian citizenship or holding permanent resident status in Ukraine; Completed secondary education, supplemented by formal studies in computer science with a diploma; A minimum of four year experience in IT function in large institutions or companies, preferably in an international environment; Excellent knowledge of PC hardware and peripheral, Microsoft network client operating systems; Good knowledge of Microsoft Active Directory, SCCM, VMware, Microsoft Office applications; Knowledge of additional office software will be a benefit (e.9. McAfee virus scan Enterprise, Adobe Products, Translators software, etc); Professional fluency in English, Russian and Ukrainian languages, excellent written and oral communication skills in the mentioned languages; Ability to provide technical training; Demonstrated ability and willingness to work as a member of a team, with people of different cultural and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity; Demonstrated gender awareness and sensitivity, as well as the ability to integrate a gender perspective into tasks and activities; Cultural sensitivity and judgment.

Required competencies

		Core values Commitment: Actively contributes to achieving organizational goals Diversity: Respects others and values their diverse perspectives and contributions Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles Accountability: Takes responsibility for own action and delegated work Core competencies Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment Planning: Works towards the achievement of goals in a structured and measured manner Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions Initiative-taking: Proposes and initiates new ideas, activities and projects Flexibility: Responds positively and effectively to changing circumstances Managerial competencies (for positions with managerial responsibilities) Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities

Remuneration Package

		Monthly remuneration, subject to social security deductions is 1029.00 Euro/month. Social benefits will include participation in the Cigna health insurance scheme and social security / Provident Fund. Appointments are normally made at step 1 of the applicable OSCE salary scale.

How To Apply

		For more details please visit the OSCE website employment section at http://www.osce.org/employment/. All qualified applicants are strongly encouraged to apply online, using the OSCE online application link. Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered. The OSCE is committed to diversity and inclusion within its workforce, and encourages the nomination of qualified female and male candidates from all national, religious, ethnic and social backgrounds. The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.