| Background: |
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The Office for Democratic Institutions and Human Rights (ODIHR) is OSCE’s principal institution responsible for the human dimension. ODIHR is active throughout the OSCE area in the fields of election observation, democratic development, human rights, tolerance and non-discrimination, and the rule of law. ODIHR’s assistance projects and other activities are implemented in participating States in accordance with ODIHR’s mandate.
The Office requires the services of a Short Term ICT Assistant (Helpdesk Technician) on the full-time basis for a minimum of 3 months and the possibility to extend up to a total of 6 months. The Short Term ICT Assistant, under the supervision of Chief ICT Unit, will be responsible for ODIHR ICT Systems Support, landline and mobile telephony, office automation packages/systems, application delivery and mobile computing.
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| Tasks and Responsibilities: |
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- Providing user advice and help desk assistance for the standard office automation products in use (e.g. E-mail, word-processing, spreadsheets, databases, Internet browsers, workstation operating systems, printers, scanners, OSCE/ODIHR applications etc.) and ensuring that these tools are used in an efficient and appropriate manner;
- Providing user advice and assistance for mobile and landline telephony. Acting as a system support for landline phones and mobile devices such as smartphones and tablets;
- Acting as system support for the Local Area Network (LAN) for ODIHR including managing user accounts, setting up and managing printers and printer queues, managing email accounts. Developing and maintaining user’s manuals, usage instructions and Standard Operating Procedure documents;
- Assisting staff personally, by phone or via remote access tools with technical and procedural computer problems related to the use of IT equipment and software. Identifying problems and implementing or recommending solutions;
- Maintaining the Service Desk database of user problems, applied solutions, hardware and software assets;
- Installing upgrades and performing maintenance and minor repairs on computer hardware and software for the ODIHR;
- Performing other related duties as assigned.
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| Necessary Qualifications: |
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- Completed secondary education supplemented by technical training in computer science and related coursework;
- Minimum of three years of experience in IT support position, installation and maintenance of advanced office computer hardware and software
- Excellent knowledge of computer communications packages (i.e. Internet-client site), videoconferencing software and equipment;
- Established practical knowledge of the standard Microsoft software packages MS Office and other common office automation software and microcomputer and printer hardware;
- Established ability to identify, analyse and resolve hardware and software problems;
- Excellent written and oral communication skills in English and in Polish;
- Knowledge and experience in administration of MS Active Directory and/or MS Exchange services would be an asset;
- Ability to work with people of different nationalities, religions and cultural backgrounds;
- Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities.
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| Required competencies: |
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Core values
- Commitment: Actively contributes to achieving organizational goals
- Diversity: Respects others and values their diverse perspectives and contributions
- Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles
- Accountability: Takes responsibility for own action and delegated work
Core competencies
- Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization
- Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment
- Planning: Works towards the achievement of goals in a structured and measured manner
- Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions
- Initiative-taking: Proposes and initiates new ideas, activities and projects
- Flexibility: Responds positively and effectively to changing circumstances
Managerial competencies (for positions with managerial responsibilities)
- Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment
- Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them
- Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities
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| Remuneration Package: |
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Monthly remuneration, subject to social security deductions, is approximately 5,800 PLN. OSCE salaries are exempt from taxation in Poland.
Social security will include participation in the Cigna International medical insurance scheme (current approximate deduction for a staff member is 44 Euro).
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| How To Apply: |
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If you wish to apply for this position, please use the OSCE's online application link found under http://jobs.osce.org.
The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.
Only shortlisted applicants will be contacted.
Please note that vacancies in the OSCE are open for competition only amongst nationals of participating States, please see http://www.osce.org/states.
The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious, ethnic and social backgrounds to apply to become a part of the Organization.
No application fees or information with respect to bank account details are required by OSCE for our recruitment process.
Please note that in the event of invitation for interview, the OSCE is unable to reimburse costs incurred.
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