Local Consultant to provide technical/legal assistance to the Office of the Language Commissioner (OLC)
Alert
Vacancy
Background
Within the framework of its broader mandate to protect and promote the rights of all communities in Kosovo, the Mission monitors, reports and advocates with central and local institutions for full compliance with language-related obligations.
In light of this, through programmatic activities in 2018 the Mission will continue strengthening the capacities of central authorities, i.e. the Office of the Language Commissioner (OLC), to increase their efficiency in protecting the use of all official languages. Namely, the Mission will support the OLC’s Legal and Compliance Section to develop a unified case management system of complaints submitted to both central and local level institutions by the office. The system will also assist the OLC to efficiently respond to complaints, issue recommendations, and seek actions by institutions to be taken, in relation to their legal language obligations.
This activity is in line with OMiK mid-term plans on strengthening the capacity of the OLC, and gradual hand-over of activities to the Office.
For the purpose of this activity, OMiK will recruit a local consultant, to provide support and advice to the OLC for a period of approximately six months. The consultant’s primary duty will be to manage the process of developing a complaints management system, including the development of complaint forms to be used by the public. The consultant’s secondary duty will be to provide on-the-job training for the OLC staff working in the Legal and Compliance Section on how to use the management system and how to draft formal responses and recommendations.
Objectives
To develop a case management system for OLC, including drafting of legal opinions and recommendations and filing of complaints submitted to the Office of the Language Commissioner. To coach relevant OLC staff on methods to handle complaints and manage the new tracking system.
Tasks
Under direct supervision of the Project Manager, the local consultant will develop complaints tracking system for the OLC, and deliver on-job-training for staff of the Legal and Compliance Section.
This will include:
Deliverables:
Within two weeks, with the commencement of the contract on the 1 of April 2018, and in consultation with the OSCE project manager, the local consultant shall prepare a draft work plan for the OMIK. The draft plan will be shared with the OLC. It shall include detailed list of tasks and activities to be carried out against a timeline for their completion – by 15 April;
On a fortnightly basis: a written overview of work completed and meetings held; a tentative work plan for the following two weeks
15 April
30 April
15 May
30 May
15 June
30 June
15 July
1 September (due to the break in August)
15 September
30 September
1 October
15 October
1 November (this will be considered the last one prior to completion of the consultancy);
Performance Indicators:
The main performance indicators are:
Qualifications:
Remuneration Package
Remuneration will depend on the qualifications and experience of individual experts as well as the detailed work plan tobe agreed upon and will be based on the current OSCE consultancy rates.
How to Apply
In order to apply for this position you must complete the OSCE's online application form, found under https://jobs.osce.org/. Applicants are encouraged to use the online recruitment and only fully completed OSCE applications will be accepted. However, if you have technical difficulties with the system you may use the offline application form found under https://jobs.osce.org/resources/document/offline-application-form and forward the completed form quoting the vacancy number by e-mail to: consultancy.omik@osce.org. In line with your qualifications please indicate preference to one or more field of expertise listed above (while using the online application the field of expertise preference can be indicated in the cover letter part). Kindly note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language would not be considered. The OSCE is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious, ethnic and social backgrounds to apply.